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Privacy Policy

Introduction

At smartcitytour.com, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website, you agree to the terms of this policy.

1. Data Controller

The data controller responsible for the processing of your personal data is:
SMART CITY TOUR

2. Data We Collect

We collect and process the following types of personal data:

  • Data you provide directly: Name, email address, phone number, and any other information you provide via contact forms or account registration.
  • Technical data: IP address, browser type, operating system, and website usage data, collected through cookies or similar technologies.
  • Transactional data: Details related to bookings or purchases made via the website.

3. Purpose of Data Collection

We use your personal data for the following purposes:

  • To provide and manage our services, such as booking tours or answering inquiries.
  • To process payments and manage transactions.
  • To improve our website, products, and services.
  • To send marketing communications (with your explicit consent).
  • To comply with legal obligations or protect our legitimate interests.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Performance of a contract: When data is required to provide services you have requested.
  • Consent: For marketing purposes or optional data collection.
  • Legal obligation: When required to comply with laws or regulations.
  • Legitimate interest: To improve our services and ensure website security.

5. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After this period, data is securely deleted or anonymized.

6. Sharing of Data

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Service providers: Companies providing hosting, payment processing, or email marketing services.
  • Legal authorities: When required by law or to protect our rights.

All third parties processing your data are bound by confidentiality and must comply with GDPR.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can manage or disable cookies via your browser settings. For more information, refer to our Cookie Policy.

8. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request the deletion of your data (“right to be forgotten”).
  • Objection: Object to the processing of your data for specific purposes.
  • Portability: Request your data in a structured, machine-readable format.
  • Withdraw consent: If data is processed based on your consent, you can withdraw it at any time.

To exercise your rights, contact us at contact@smartcitytour.com.

9. Data Security

We implement technical and organizational measures to ensure the security of your personal data against unauthorized access, alteration, or disclosure.

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised date.

13. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us: